Regional Operations Leader

Job Summary: 

Essential to this role is the ability to develop close working partnerships with supported O.D.’s and Clinic Leaders. As a Regional Leader, facilitate process improvements and growth initiatives with full profit and loss responsibility. Regional travel is a must, as a consistent presence in the practices that you support is a critical component to continuous success.

Responsibilities

  • Responsible for ensuring each clinic is providing an outstanding patient experience and the highest level of customer service with every patient.

  • In conjunction with the leadership team, plans, develops, and implements policies, procedures, goals, and objectives to ensure quality health care and service, uniformity, and consistency between clinics. Analyzes clinic records and reports to identify operational issues or trends, or progress in meeting performance measures. Ambassador of clinic consistency.

  • Representative of company that portrays the brand, mission, and core values of the organization to all staff, vendors, and third parties.

  • Analyzes and monitors regional clinic operations, such as patient flow, scheduling, appointments, and staff-to-physician ratios; evaluates and adjusts staff assignments and negotiates changes in physician schedules to meet clinic demands; resolves and responds to complaints from patients and staff. Supports daily office operations within the region when necessary including troubleshooting and hands-on assistance.

  • Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions, the accurate completion of all sales transactions, and utilization of all sales strategies and resources.

  • Ensures maintenance of clinic facilities and medical equipment and arranges for fixed asset replacement.

  • Consults with and seeks advice from the Medical Director or Executive Director regarding medical compliance and protocols.

  • Achieving business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style.

  • Builds talent by attracting, hiring, developing and retaining top talent through proactive succession planning efforts. Participates in the recruitment and selection of physicians.

  • Providing training and development support to ensure all staff of supported practices demonstrate knowledge of business model, operating procedures and protocols.

  • Supporting the achievement of performance targets & budgeted goals.

  • Provides a mentorship to direct reports by coaching and guiding them to deliver the highest level of service to their team and patients. Holds direct reports accountable for goals and job responsibilities.

  • Leads change and innovation.

  • Other related functions as requested by the Executive Director and Board of Directors.

Minimum Education and Experience

  • Bachelor’s degree or equivalent

  • 2+ years’ experience in multi-unit retail operations management in customer or patient-based industry

  • 5+ years of management experience

  • Profit and loss responsibility with the ability to interpret and act upon financial statements.

  • Proven career progression with positions of increased responsibility.

  • Strong talent management skills

  • Team building and management skills

  • Sound judgement, critical thinking, problem solving and decision-making skills

  • Strong verbal and written communication

  • Ability to travel up to 25%

Supervisory Responsibilities:

Manages 7-10 direct reports and oversees 30-35 employees. Is responsible for the overall direction, coordination, and evaluation of employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

  • Dental insurance

  • Employee discount

  • Health insurance

  • Health savings account

  • Professional development assistance

  • Retirement plan