Patient Service Specialist

Job Summary

Responsible for providing patient care and outstanding customer service. Performs front desk duties included but not limited to answering phones, checking in and out patients, filing, data entry, cleaning.

Essential Duties and Responsibilities

  • Answer phones and direct them to the appropriate doctors or staff members. Schedule and/or cancel appointments.

  • Prep charts for the following days by compiling appropriate forms in charts, confirming patient appointments, and verifying insurance benefits.

  • Greet patients to check in and out. Review paperwork with patients and take copies of insurance cards. Enter demographic and insurance information in software.

  • Collect co-pays, co-insurances, contact lens fitting fees, and any other payments due at the time of service. Post charges and payments in system.

  • Bill exams and office visits to insurance.

  • File charts and other paperwork as needed.

  • Responsible for keeping waiting area and patient areas neat and tidy. Empty trash, vacuum, and wipe down surfaces to ensure a clean office.

  • Other duties including ordering contacts.

  • Travel to other offices required.

  • Perform other duties as assigned.

Knowledge, Skills, and Abilities

  • Effective written and verbal communication skills.

  • Interpersonal communication skills

  • Ability to establish priorities, work independently, multi-task and proceed with objectives without supervision.

  • Ability to handle and resolve recurring problems.

  • Basic bookkeeping skills

  • Detail-oriented

Supervisory Responsibilities

This job has no supervisory responsibilities.

Credentials and Experience (established by supervisor)

  • One year Customer/Patient Service Experience Required (optical experience a plus)

  • Patient Scheduling a plus

  • High School Diploma or equivalent